Support

Common questions

Who is Habloro for?

For English speakers who already know the basics of Spanish (around level A2) and want to understand it when people actually talk. Every story comes with a translation in English.

How do I keep a word?

Tap a sentence to open it and see the translation. Then tap the word you didn't know — it turns yellow. Tap it again to remove it. Your words appear under “Your words” on the home screen.

When do my words come back?

Each word comes back for practice in its own sentence: the next day, then after 3, 7 and 21 days. If you miss it, it comes back sooner.

Can I just listen?

Yes. Switch the story to Listen and it plays without text, even with your phone locked. Tap the screen to pause and see the sentence you just heard.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions → Habloro, then Cancel Subscription. You keep access until the end of the period you paid for.

I paid, but stories are still locked.

Open the app's settings and tap “Restore purchases”. Make sure you're signed in with the same Apple Account you used to subscribe.

How do I get a refund?

Refunds are handled by Apple. Go to reportaproblem.apple.com, sign in, and choose Habloro.

How do I turn off the daily reminder?

In the app's settings, switch off “Today's story”. You can also go to iPhone Settings → Notifications → Habloro.

Does Habloro collect my data?

No. There are no accounts, and your stories, words and settings stay on your iPhone. Details are in our Privacy Policy.

I found a mistake in a story.

Thank you — please email us the story title and the sentence. We fix mistakes in app updates.

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